Shipping And Delivery

At xyzluxury, all items are made-to-order. Each time you place an order, we print the item(s) specifically for you, ensuring the highest quality with every single piece.

Production and Sourcing

We print some of our products in-house at our US facilities, while also sourcing from global suppliers to provide a diverse range of merchandise. We partner only with vendors who meet our stringent quality control standards.

Shipping Carriers

Shipping carriers used include USPS, DHL, EMS, and local postal services.

Orders are processed when the payment is accepted.

Estimate Time Of Arrival

Orders are processed Monday through Friday during business hours (EST), with the exception of postal holidays such as Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
Please refer to the time frames below, which cover our most popular products and their corresponding shipping times, to estimate when you’ll get your order.

Delivery Time & Shipping Fee

Depending on where you live, our order’s anticipated delivery time will vary. While shipping timeframes are simply estimates and cannot be guaranteed, we work closely with our logistics partners to give you accurate delivery information. Any delays that occur once your product(s) are in transit are not within our control. purchases placed within the continental United States usually arrive in 4–9 business days, however purchases placed abroad could take up to 21 days. You will receive a tracking number to follow the progress of your order upon dispatch.

Please note:

1. Orders placed after 5:00 p.m. EST will be processed on the next business day.
2. Delivery Time = Handling Time + Transit Time
3. Once your order is ready to ship, we’ll send a tracking link to your email so you can monitor your package’s journey. If you don’t see the tracking link, please check your spam folder.
4. For personalized orders or those requiring modifications, please allow additional time for our designer to complete the customization. The design time will vary based on the complexity of your request.
5. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands or Internationally.
6. We do not ship to APO/FPO addresses.

ORDER TRACKING

You can check in to our website for real-time tracking and receive email notifications as soon as your order ships. Take note that sometimes orders could arrive in multiple packages. You will receive several emails and tracking numbers in these situations.
Kindly give the carrier five to seven days to scan your cargo and enter it into their system.
In the event that you try to trace your delivery and find no information, your item has not yet been processed by the carrier. The tracking website will display tracking events as soon as the package is scanned into the system.

Please Contact Us if your anticipated arrival date has passed, and we will take care of this for you.

INCORRECT ADDRESS

Please make sure to enter the correct address at checkout because:

• Incorrect or missing information may require us to contact you for updates, delaying your order.
• We are not responsible for orders delivered to the wrong address or returned to the sender. Returned orders will be sent to our shipping partners’ warehouses and disposed of. Verify your shipping address before contacting customer support.
• Are-shipping fee will apply to orders returned due to an incorrect address.
• If you request a carrier to forward or redirect your parcel after it has left our warehouse, we are not liable for any loss, theft, or damage that may occur.

We aim for prompt and secure delivery to ensure a smooth shopping experience. If you have concerns, contact us anytime. Your satisfaction is our top priority, and we are committed to assisting you. Thank you for choosing xyzluxury, and if you have any questions, please don’t hesitate to contact us.